Even the smallest, scrappiest entrepreneurial businesses are sometimes tempted to put on airs of formality and rigidity when providing customer service. Picture Jimmy McGill in Better Call Saul in the ...

In the hospitality and catering industry, customer service training is arguably the most vital category of instruction that management and employees ever receive. Businesses in this field include ...

Two years ago I happened upon a small, yet beautiful, act of hospitality and customer service while I was researching my new book, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share ...

If you’re still asking, “How was everything?”… you’re already behind.

If there’s an industry that knows how to provide truly exceptional customer service, it’s the hospitality industry–the men and women who every day and night put heads in beds and food on the plates of ...

If you have strong customer service skills and need a new job, have you thought about hospitality? If you’re looking for a ...

The hospitality industry is reporting promising (albeit anecdotal) results from this training. They say its great for business because it provides hotel guests with a warm and friendly environment, ...

When it comes to customer service, many industries have mastered the process in order to strengthen brand loyalty and provide a positive experience for the consumer. For example, retailers, QSRs and ...

SPRINGFIELD, Mass. (WWLP)– Non-English speaking persons interested in careers in hospitality and customer service can now apply for free classes at Springfield Technical Community College (STCC). The ...