MetroAccess, which offers Metro's door-to-door service for people with disabilities, faces growing criticism for a lack of performance and poor customer satisfaction. Numan Aslam, who has cerebral ...
A woman says her 80-year-old mother tipped over in her motorized wheelchair in bushes and snow after MetroAccess left her alone in the freezing cold in Upper Marlboro, Maryland. Consuelo Edwards said ...
Nadia Ibrahim, a policy adviser for the Labor Department, gets to work from her Rockville home by taking MetroAccess, a paratransit service operated by Metro. Ibrahim, who has cerebral palsy, uses a ...
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