When restaurant customers order from a self-service kiosk while a line forms behind them, they feel rushed, prompting them to buy less and stick to familiar items instead of browsing for something new ...

Creating great guest experiences is key for quick service and fast-casual restaurants. But quality food, friendly staff, and a pleasant atmosphere aren't the only things that QSR leaders should focus ...

FRANKLIN Tenn. —North American consumers are embracing more self-service devices for ordering food, shopping checkout, ticketing and other uses, but some quick-service restaurant owners still have ...

Consumers have become accustomed to self-service kiosk technology in a range of venues, from ATMs to movie theaters to restaurants. Many large quick-service and fast-casual chains, such as McDonald’s, ...

Ordering a burger used to just involve a quick chat with the cashier. Now, you’re probably just tapping a screen. In the last five years, self-service kiosks have quietly taken over fast-casual spots, ...

Self service kiosks are becoming vital parts of many businesses. But what is a self service kiosk and why is it so important to think about? The demand for customer self service has never been higher.

Temple University has released a study on the negative effects of self-service kiosks in fast-casual restaurant settings, according to a report from news.temple.edu. Published in the Journal of ...

The demographics of self-serve kiosk preferences reveal what customers want and need. A recent survey by Intouch Insight revealed nearly 20 percent of customers would choose a different fast-food ...

DALLAS Red Mango, the 60-unit frozen yogurt chain based here, is expanding its franchise offerings to include kiosks, co-branded units and self-serve versions in addition to its full-service stores.