SAN MATEO, Calif.--(BUSINESS WIRE)--newScale ® Inc., the market leader in IT Service Catalog and Service Portfolio Management software solutions, today announced that its contributions of Service ...
FORT LAUDERDALE, Fla.--(BUSINESS WIRE)--Sept. 12, 2005--ITSM Academy, Inc. announced today a new addition to their service catalog, a two-day training class entitled Visible Ops: The Class. The course ...
An effective service catalog serves multiple roles: to steer users to the appropriate resource, to communicate to the campus what IT does, and to help IT stay within its own capabilities. For an ...
Sixth in a series of articles expanding on “Ten Steps to Modifying User Behavior and Reducing IT Costs,” an October Computerworld.com column by Computer Associates International Inc.’s Stevie Sacks.