The 9 key steps of customer experience (CX) journey mapping - SHERPA
sherpa.digital
The 9 key steps of customer experience (CX) journey mapping - SHERPA
A customer experience journey map is created by predicting customers' journeys on different touchpoints based on data collected by research.
May 6, 2019
Related Products
Customer Experience Mapping Template
How to Create a Customer Experience Map
Customer Journey Map Book
#Customer experience Customer Satisfaction
What is Customer Satisfaction? | Marketing91
What is Customer Satisfaction? | Marketing91
marketing91.comJul 3, 2021
Customer Service vs. Customer Experience | IBM
Customer Service vs. Customer Experience | IBM
ibm.comFeb 16, 2024
Top videos
Customer Journey Maps: When and How to Create Them
Customer Journey Maps: When and How to Create Them
nngroup.com
101 viewsJul 31, 2016
Customer journey map templates: 6 examples to inspire you
Customer journey map templates: 6 examples to inspire you
ringcentral.com
Feb 1, 2020
Customer journey mapping: A six step expert guide
Customer journey mapping: A six step expert guide
sentisum.com
Mar 28, 2021
Customer experience Customer Loyalty
12K views · 168 reactions | That third visit is the key to customer loyalty. A flawless experience on their first two visits only gets you to 42% likelihood of return, but nailing that third time jumps their loyalty to 70%. Flag those new customers and focus on consistency to turn them into regulars. Follow @owner for more restaurant growth tips! | Owner.com | Facebook
0:35
12K views · 168 reactions | That third visit is the key to customer loyalty. A flawless experience on their first two visits only gets you to 42% likelihood of return, but nailing that third time jumps their loyalty to 70%. Flag those new customers and focus on consistency to turn them into regulars. Follow @owner for more restaurant growth tips! | Owner.com | Facebook
FacebookOwner.com
11K views4 weeks ago
What Is Customer Experience (CX) and Why is It Important? | Definition from TechTarget
1:46
What Is Customer Experience (CX) and Why is It Important? | Definition from TechTarget
techtarget.com
Aug 19, 2024
114K views · 17 reactions | Your customer experience is only as good as your employee experience. Make it easier for your frontliners to give, track and monitor rewards, so they can provide the service your loyal customers deserve. #PoweredByRUSH | RUSH Loyalty | Facebook
0:54
114K views · 17 reactions | Your customer experience is only as good as your employee experience. Make it easier for your frontliners to give, track and monitor rewards, so they can provide the service your loyal customers deserve. #PoweredByRUSH | RUSH Loyalty | Facebook
FacebookRUSH Loyalty
114.4K views2 weeks ago
Customer Journey Maps: When and How to Create Them
Customer Journey Maps: When and How to Create Them
101 viewsJul 31, 2016
nngroup.com
Customer journey map templates: 6 examples to inspire you
Customer journey map templates: 6 examples to inspire you
Feb 1, 2020
ringcentral.com
Customer journey mapping: A six step expert guide
Customer journey mapping: A six step expert guide
Mar 28, 2021
sentisum.com
What Is a Customer Journey Map? How to Create One That Works
2:33
What Is a Customer Journey Map? How to Create One That Works
Nov 17, 2021
nextiva.com
What is a Customer Journey Map? Tips & Examples | Miro
What is a Customer Journey Map? Tips & Examples | Miro
5 months ago
miro.com
How to Create a Customer Journey Map - UX Mastery
2:55
How to Create a Customer Journey Map - UX Mastery
Sep 16, 2014
uxmastery.com
Customer Journey Mapping - Meaning, and Tools with Examples
4:18
Customer Journey Mapping - Meaning, and Tools with Examples
Apr 18, 2019
marketing91.com
Creating a Customer Journey Map
May 25, 2020
hubspot.com
Customer journey mapping guide for beginners
Mar 23, 2024
uxpressia.com
Customer Journey Mapping for B2B
Aug 25, 2024
foundationinc.co
Top 5 Customer Journey Mapping Tools ( Templates)
Jan 22, 2024
interaction-design.org
What Is A Customer Journey Map And Why Are They Important?
Dec 27, 2021
linkedin.com
Customer Journey Map: Definition & Process
Jun 12, 2016
interaction-design.org
Customer Journey Map (2026): How-to & Examples [ Template]
4 views4 months ago
gustdebacker.com
What is a Customer Journey Map? | IBM
Sep 19, 2024
ibm.com
Customer journey mapping 101: must-see videos to watch
Mar 21, 2022
uxpressia.com
UX Mapping Methods Compared: A Cheat Sheet
Nov 5, 2017
nngroup.com
10:48
A Step-By-Step Guide To Customer Journey Mapping
Apr 14, 2023
cxl.com
2:37
How to Create a Customer Journey Map
1.6K viewsJun 22, 2022
YouTubeinvesp
56:33
Create a Customer Journey Map using Excel or Google Sheets as y…
18.7K viewsDec 19, 2020
YouTubeService Design Show
10:58
Free Customer Journey Map Excel Template
18.4K viewsFeb 20, 2020
YouTubeMarketing Study Guide
12:57
How To Create A Customer Journey Map [8 Step Template]
13.5K viewsAug 10, 2020
YouTubeBrand Master Academy
Customer Experience: Journey Mapping Online Class | LinkedIn L…
Dec 4, 2018
linkedin.com
5:06
How to create a Customer Journey Map using PowerPoint | We show …
79.4K viewsAug 9, 2022
YouTubeSlidesho Presentation Design Agency (Slidesho)
7:08
Using the Customer Journey Map Excel Template
6K viewsMar 31, 2021
YouTubeMarketing Study Guide
0:58
Create A Customer Journey Map in Six Easy Steps!
531 viewsJul 28, 2024
YouTubeEd_Harder
6:07
How to build a Customer Journey Map to improve your customer ex…
35.7K viewsMay 21, 2020
YouTubeGoing Digital
59:20
Customer Journey Mapping 101: Building a Map in Real Time
2.5K viewsOct 2, 2024
YouTubeUXPressia
3:10
Build a Customer Journey Map with your team
32.4K views6 months ago
YouTubeMiro
See more videos
Static thumbnail place holder